1. Information We Collect
We may collect your name, phone number, email address, service address, equipment details, serial numbers, repair notes, uploaded photos, invoices, payment status, customer portal lookup information, and messages submitted through our website.
2. How We Use Information
- To respond to repair requests and equipment inquiries.
- To create customer profiles, repair records, estimates, and invoices.
- To provide customer portal access and repair status updates.
- To send invoice links, service updates, appointment reminders, and follow-up messages.
- To improve our services, website, and internal business operations.
3. Payment Information
Credit and debit card payments are processed by Stripe or another third-party payment processor. We do not intentionally store full card numbers, CVV codes, or complete payment credentials on our website.
4. Sharing Information
We do not sell customer information. We may share necessary information with payment processors, email/SMS providers, website hosting providers, repair-related vendors, or legal authorities when required to operate the business or comply with law.
5. Customer Portal
Customers may access account information using identifiers such as phone number, email, invoice ID, or other lookup information. Customers should avoid sharing invoice links or portal information with unauthorized parties.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect customer data. No online system is guaranteed to be completely secure, but we work to keep information protected and access limited to authorized users.
7. Data Retention
We may retain customer profiles, repair history, invoices, equipment records, and communications as needed for business records, warranty history, tax/accounting, dispute prevention, and customer service.
8. Your Choices
You may contact RTC Small Engines to request updates or corrections to your information. Some records may be retained where necessary for legal, accounting, warranty, security, or business purposes.
Last updated: July 10, 2026